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~subject:"Betriebliche Wertschöpfung"
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Betriebliche Wertschöpfung
Consumer behaviour
22
Konsumentenverhalten
21
Customer satisfaction
20
Beziehungsmarketing
17
Relationship marketing
17
Dienstleistungsqualität
16
Kundenzufriedenheit
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Service quality
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United Kingdom
15
Großbritannien
12
Services
10
Servitization
10
Beschwerdemanagement
9
Bundling strategy
9
Complaint management
9
Leistungsbündel
9
Satisfaction
8
Transformative service research
8
B-to-B-Marketing
7
Business-to-business marketing
7
Customer service
7
Dienstleistungssektor
7
Industrie
7
Kundenservice
7
Manufacturing industries
7
Resources
7
Service industry
7
Capabilities
6
Dienstleistung
6
Lieferantenmanagement
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Students
6
Supplier relationship management
6
Zufriedenheit
6
Business network
5
Complaints
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Higher education institution
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Resource-based view
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Ressourcenorientierter Ansatz
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Burton, Jamie
3
Zolkiewski, Judy
3
Gruber, Thorsten
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Medway, Dominic
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Raddats, Chris
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Baines, Tim
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Baines, Tim S.
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Chowdhury, Ilma Nur
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Edvardsson, Bo
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Holmes, Dawn
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Story, Vicky M.
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Story, Victoria
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Industrial marketing management : the international journal for industrial and high-tech firms
2
Journal of the Academy of Marketing Science
1
Research technology management : RTM
1
The journal of business & industrial marketing
1
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ECONIS (ZBW)
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Tensions in value spaces : the organizational buying center and advanced services
Zolkiewski, Judy
;
Story, Vicky M.
;
Burton, Jamie
; …
- In:
Industrial marketing management : the international …
114
(
2023
),
pp. 196-210
Persistent link: https://www.econbiz.de/10014433458
Saved in:
2
Identifying tensions in the servitized value chain
Burton, Jamie
;
Story, Victoria
;
Zolkiewski, Judy
; …
- In:
Research technology management : RTM
59
(
2016
)
5
,
pp. 38-47
Persistent link: https://www.econbiz.de/10011616696
Saved in:
3
The outcomes of B2B data-driven customer focused value creation
Holmes, Dawn
;
Zolkiewski, Judith
;
Burton, Jamie
- In:
The journal of business & industrial marketing
38
(
2023
)
6
,
pp. 1295-1315
Persistent link: https://www.econbiz.de/10014276776
Saved in:
4
Expanding understanding of service exchange and value co-creation : a social construction approach
Edvardsson, Bo
;
Tronvoll, Bård
;
Gruber, Thorsten
- In:
Journal of the Academy of Marketing Science
39
(
2011
)
2
,
pp. 327-339
Persistent link: https://www.econbiz.de/10009124103
Saved in:
5
Every cloud has a silver lining : exploring the dark side of value co-creation in B2B service networks
Chowdhury, Ilma Nur
;
Gruber, Thorsten
;
Zolkiewski, Judy
- In:
Industrial marketing management : the international …
55
(
2016
),
pp. 97-109
Persistent link: https://www.econbiz.de/10011503620
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