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~subject:"Betriebliche Wertschöpfung"
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Betriebliche Wertschöpfung
Customer satisfaction
41
Innovation
39
Consumer behaviour
38
Beziehungsmarketing
37
Relationship marketing
37
Konsumentenverhalten
36
Dienstleistungssektor
31
Service industry
31
Kundenzufriedenheit
30
Dienstleistungsqualität
28
Service quality
28
Service innovation
27
Theorie
27
Theory
27
Dienstleistung
26
Services
26
Sweden
22
Dienstleistungsinnovation
21
Conjoint analysis
20
Conjoint-Analyse
20
Customer integration
20
Kundenintegration
19
Schweden
19
Quality management
17
Innovation management
16
Innovationsmanagement
16
Market research
16
Marktforschung
16
Experiment
14
Qualitätsmanagement
13
Value creation
13
Dienstleistungsmanagement
11
Service management
11
Bundling strategy
10
Customer experience
10
Customer service
10
Kundenservice
10
Leistungsbündel
10
Manufacturing industries
10
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11
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1
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1
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English
12
Author
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Witell, Lars
9
Gustafsson, Anders
8
Edvardsson, Bo
3
Kristensson, Per
3
Snyder, Hannah
3
Enquist, Bo
2
Fombelle, Paul
2
Anderson, Laurel
1
Arzt, Alexander
1
Davidsson, Nina
1
Elg, Mattias
1
Gebauer, Heiko
1
Helkkula, Anu
1
Hogan, Suellen J.
1
Högström, Claes
1
Jonas, Julia M.
1
Kohtamäki, Marko
1
Koskela-Huotari, Kaisa
1
Kowalkowski, Christian
1
Lamprecht, Claudio
1
Lusch, Robert F.
1
McColl-Kennedy, Janet R.
1
Parida, Vinit
1
Perks, Helen
1
Rönnbäck, Åsa
1
Sörhammar, David
1
Tronvoll, Bård
1
Vargo, Stephen L.
1
Wortmann, Felix
1
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Journal of business research : JBR
5
Industrial marketing management : the international journal for industrial and high-tech firms
2
Journal of service management
2
Advances in services innovations
1
International journal of quality and service sciences
1
International journal of services technology and management
1
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ECONIS (ZBW)
12
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1
Customer co-creation in service innovation : a matter of communication?
Gustafsson, Anders
;
Kristensson, Per
;
Witell, Lars
- In:
Journal of service management
23
(
2012
)
3
,
pp. 311-327
Persistent link: https://www.econbiz.de/10009619172
Saved in:
2
Degree of service-oriented in the pulp and paper industry
Davidsson, Nina
;
Edvardsson, Bo
;
Gustafsson, Anders
; …
- In:
International journal of services technology and management
11
(
2009
)
1
,
pp. 24-41
Persistent link: https://www.econbiz.de/10003848962
Saved in:
3
Identifying categories of service innovation : a review and synthesis of the literature
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2401-2408
Persistent link: https://www.econbiz.de/10011490968
Saved in:
4
Defining service innovation : a review and synthesis
Witell, Lars
;
Snyder, Hannah
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2863-2872
Persistent link: https://www.econbiz.de/10011507784
Saved in:
5
Network orchestration for value platform development
Perks, Helen
;
Kowalkowski, Christian
;
Witell, Lars
; …
- In:
Industrial marketing management : the international …
67
(
2017
),
pp. 106-121
Persistent link: https://www.econbiz.de/10011822035
Saved in:
6
Quality management systems and value creation
Rönnbäck, Åsa
;
Witell, Lars
;
Enquist, Bo
- In:
International journal of quality and service sciences
1
(
2009
)
3
,
pp. 241-254
Persistent link: https://www.econbiz.de/10003917481
Saved in:
7
Innovation in service ecosystems : breaking, making, and maintaining institutionalized rules of resource integration
Koskela-Huotari, Kaisa
;
Edvardsson, Bo
;
Jonas, Julia M.
; …
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2964-2971
Persistent link: https://www.econbiz.de/10011507869
Saved in:
8
The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.
;
Snyder, Hannah
;
Elg, Mattias
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
Saved in:
9
How to convert digital offerings into revenue enhancement : conceptualizing business model dynamics through explorative case studies
Gebauer, Heiko
;
Arzt, Alexander
;
Kohtamäki, Marko
; …
- In:
Industrial marketing management : the international …
91
(
2020
),
pp. 429-441
Persistent link: https://www.econbiz.de/10012422297
Saved in:
10
Strategic brand management : archetypes for managing brands through paradoxes
Högström, Claes
;
Gustafsson, Anders
;
Tronvoll, Bård
- In:
Journal of business research : JBR
68
(
2015
)
2
,
pp. 391-404
Persistent link: https://www.econbiz.de/10010472558
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