Narrow search
Showing 1 - 2 of 2
Cover Image
Causal relationships between table game players’ perceptions of service quality, perceived winning, and game spending : moderating effects of demographic factors
Jeon, Sang Mi; Magnini, Vincent P.; Kim, Insin; Hyun, … - In: International journal of contemporary hospitality management 25 (2013) 6, pp. 922-944
Persistent link: https://www.econbiz.de/10010125916
Cover Image
Causal relationships between table game players' perceptions of service quality, perceived winning, and game spending : Moderating effects of demographic factors
Mi Jeon, Sang; Magnini, Vincent P.; Kim, Insin; Sean … - In: International Journal of Contemporary Hospitality Management 25 (2013) 6, pp. 922-944
Purpose – The purpose of this paper is twofold: first, to examine the roles of five drivers of service quality (tangibles, reliability, responsiveness, assurance, and empathy) and perceived winning in the gaming behavior of table game players; and second, to test the moderating effects of...
Persistent link: https://www.econbiz.de/10014764230