Measuring the return on investment (ROI) of human resources programs (HR) is critical for success in today's business world and is an absolute requirement for HR professionals who are part of the senior executive team. Responding to the current accountability demands that continue to challenge...

1. Measuring the return on investment for technology initiatives : trends and issues -- 2. The ROI model : history and background -- 3. Establishing the need for the technology project -- 4. Collecting data -- 5. Isolating the effects of strategic technology investments -- 6. Exposing the value...