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~subject:"Beziehungsmarketing"
~subject:"Qualitätsmanagement"
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International journal of electronic marketing and retailing : IJEMR
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International journal of quality & reliability management
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Quality framework for credence-based informational services : applying Kano's method
Amritesh
;
Misra, Subhas C.
;
Chatterjee, Jayanta
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 116-147
Persistent link: https://www.econbiz.de/10011854044
Saved in:
2
Conceptualizing e-government service quality under credence based settings : a case of e-counseling in India
Amritesh
;
Misra, Subhas C.
;
Chatterjee, Jayanta
- In:
International journal of quality & reliability management
31
(
2014
)
7
,
pp. 764-787
Persistent link: https://www.econbiz.de/10010392885
Saved in:
3
The role of e-sellers' overall reputation on trust formation, purchase intention and purchase satisfaction : a developing country perspective
Shareef, Mahmud Akhter
;
Kumar, Vinod
;
Kumar, Uma
; …
- In:
International journal of electronic marketing and …
2
(
2008/09
)
2
,
pp. 105-134
Persistent link: https://www.econbiz.de/10003781018
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