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The co-creation experience from the customer perspective : its measurement and determinants
Verleye, Katrien - In: Journal of service management 26 (2015) 2, pp. 321-342
Persistent link: https://www.econbiz.de/10011401345
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Customer engagement in technology-bases and high-contact intefaces
Verleye, Katrien; De Keyser, Arne - In: Customer engagement : contemporary issues and challenges, (pp. 137-151). 2016
Persistent link: https://www.econbiz.de/10011430743
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Engaged customers as job resources or demands for frontline employees?
Verleye, Katrien; Gemmel, Paul; Rangarajan, Deva - In: Journal of service theory and practice : JSTP 26 (2016) 3, pp. 363-383
Persistent link: https://www.econbiz.de/10011528307
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Customer engagement through personalization and customization
Bleier, Alexander; De Keyser, Arne; Verleye, Katrien - In: Customer engagement marketing, (pp. 75-94). 2018
Persistent link: https://www.econbiz.de/10011739844
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Managing engagement behaviors in a network of customers and stakeholders : evidence from the nursing home sector
Verleye, Katrien; Gemmel, Paul; Rangarajan, Deva - In: Journal of service research : JSR 17 (2014) 1, pp. 68-84
Persistent link: https://www.econbiz.de/10010356882
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Three decades of customer value research : paradigmatic roots and future research avenues
Zeithaml, Valarie A.; Verleye, Katrien; Hatak, Isabella; … - In: Journal of service research 23 (2020) 4, pp. 409-432
Persistent link: https://www.econbiz.de/10012391603
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Moving the customer experience field forward : introducing the touchpoints, context, qualities (TCQ) nomenclature
De Keyser, Arne; Verleye, Katrien; Lemon, Katherine N.; … - In: Journal of service research 23 (2020) 4, pp. 433-455
Persistent link: https://www.econbiz.de/10012391607
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Organizational practices to co-create value with family members engaged in service journeys of their loved ones
Verleye, Katrien; Holvoet, Sofie - In: Journal of service theory and practice 34 (2024) 2, pp. 319-340
Persistent link: https://www.econbiz.de/10014526078
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Modeling heterogeneity in the satisfaction, loyalty intention, and shareholder value linkage : a cross-industry analysis at the customer and firm levels
Larivière, Bart; Keiningham, Timothy; Aksoy, Lerzan; … - In: Journal of marketing research : JMR 53 (2016) 1, pp. 91-109
Persistent link: https://www.econbiz.de/10011450384
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"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart; Bowen, David E.; Andreassen, Tor W.; … - In: Journal of business research : JBR 79 (2017), pp. 238-246
Persistent link: https://www.econbiz.de/10011745302