A survey of literature on role of Information Technology for Total Quality Management to enhance the organizational performance was conducted in this study. Online research sources were searched for scholarly works published in this area. Other available sources such as the journals and...

Over the last two decades, service organisations have embraced total quality management (TQM) as an effective management tool to improve their service quality. They have begun to show a keen interest in TQM by working on quality and related areas. TQM has become a major area of attention to...