The largest U.S. commercial banks are currently in the process of restructuring their retail operations. This paper describes the innovations that are being adopted, explains the integrated strategies for restructuring, and reviews the policy issues that emerge. We find that banks are...

The author explains that two steps being taken by banks to restructure their branch systems--the substitution of supermarket branches for traditional offices and the expansion of telephone banking through twenty-four-hour phone centers--may adversely affect employment in New York State as well...

The largest U.S. commercial banks are restructuring their retail operations to reduce the cost disadvantage resulting from a stagnant deposit base and stiffer competition. As part of this effort, some banks are opening "supermarket," or "in-store," branches: a new type of banking office within a...