In this chapter, the extent of inefficiency of bank branches in different dimensions is evaluated with slack based model of data envelopment analysis. Each efficiency dimension reveals the strengths, weaknesses, and improvement capabilities of branches. Multidimensional comparison enables the...

The aim of this study is to develop a performance model for measuring the relative efficiency and potential improvement capabilities of bank branches by identifying their strengths and weaknesses. Another purpose is to investigate the production and profitability aspects of branches. Under both...