Purpose – The purpose of this paper is to explore the process of cultural learning during the briefing process, to enable facilities managers to move into more strategic roles in the health sector. Design/methodology/approach – Using a new hospital as an in depth case study the authors use...

In the context of a major hospital redevelopment project, briefing is conceived as an organic and cyclical process of cultural learning whereby project and hospital representatives gradually converge upon a shared meaning of each other's values, beliefs and needs over time. Using a comparative...