An offering describes the elements through which a company can provide value for its customers. In the present study, we focus on an industrial solution provider’s offering and its formulation by reviewing the solution business, services marketing, and project business literature, as well as...

This research examines supplier’s internal communication when a company is changing to being a solution provider. The focus lies on the internal communication challenges during the change. The qualitative case study comprises two cases of the change process to solution business. The results...