Similar Search Results

Managing the industrial service function

Kowalkowski, Christian - 2008

Persistent link: https://www.econbiz.de/10003830207

Service innovation in industrial contexts

Kowalkowski, Christian - In: Service innovation : novel ways of creating value in …, (pp. 235-249). 2016

Persistent link: https://www.econbiz.de/10011497331

The service function as a holistic management concept

Kowalkowski, Christian - In: The journal of business & industrial marketing 26 (2011) 7, pp. 484-492

Persistent link: https://www.econbiz.de/10009410789

The Service Function as a Holistic Management Concept

Kowalkowski, Christian - 2016

Purpose of the paper: This article introduces the service function concept, as well as why and how it can be a useful concept for addressing service management challenges in industrial firms. Design/methodology/approach: Two in-depth case studies of global industrial firms enabled a thorough...

Persistent link: https://www.econbiz.de/10014138437

Family business, servitization, and performance : evidence from Portugal

Guedes, Maria João; Patel, Pankaj; Kowalkowski, Christian - In: Technological forecasting & social change : an … 185 (2022), pp. 1-12

Persistent link: https://www.econbiz.de/10014233877

Solutions offerings : a critical review and reconceptualisation

Nordin, Fredrik; Kowalkowski, Christian - In: Journal of service management 21 (2010) 4, pp. 441-459

Persistent link: https://www.econbiz.de/10008656292

The risks of providing services : differential risk effects of the service-development strategies of customisation, bundling, and range

Nordin, Fredrik; Kindström, Daniel; Kowalkowski, Christian - In: Journal of service management 22 (2011) 3, pp. 390-408

Persistent link: https://www.econbiz.de/10009239535

Managing industrial service offerings in global business markets

Kowalkowski, Christian; Kindström, Daniel; Brehmer, … - In: The journal of business & industrial marketing 26 (2011) 3, pp. 181-192

Persistent link: https://www.econbiz.de/10009010149

Internalisation or externalisation? : examining organisational arrangements for industrial services

Kowalkowski, Christian; Kindström, Daniel; Witell, Lars - In: Managing service quality : MSQ ; an international journal 21 (2011) 4, pp. 373-391

Persistent link: https://www.econbiz.de/10009266593

Development and implementation of customer solutions : a study of process dynamics and market shaping

Biggemann, Sergio; Kowalkowski, Christian; Maley, Jane; … - In: Industrial marketing management : the international … 42 (2013) 7, pp. 1083-1092

Persistent link: https://www.econbiz.de/10010223466