Many job posts require one to display emotions specified by organisational standards. Such work is referred to as emotional labour (EL) and consists in producing particular emotional reactions in contacts with a customer as well as suppressing the actual emotional reactions that could be seen...

Professional burnout has been a growing problem not only for employees but also for their organizations, affecting the organizational costs as well as employee health and well-being. This chapter is based on the job demands-resources model of burnout which consists of two dimensions: exhaustion,...