One noticeable trend in a maturing Information Technology (IT) outsourcing industry is the growing interest from client firms to benefit from supplier-led innovations. Yet, IT outsourcing suppliers still find it challenging to shift their reputation from the competent provision of a low-end...

One noticeable trend in the maturing information technology (IT) outsourcing industry is the growing interest from client firms seeking to benefit from supplier-led innovations. Yet IT outsourcing suppliers still find it challenging to shift their reputation from the competent provision of a...

Information Systems (IS) Sourcing is a broad umbrella term that refers to the contracting or delegating of IS- or IT-related work (e.g., an ongoing service or one-off project) to an internal or external entity (a supplier). It encompasses various sourcing models that are typically based on the...

Information Technology offshore outsourcing means using an offshore provider to handle some of an enterprise’s IT work. Offshore outsourcing now has a track record, so it has become an option that IT leaders need to consider. But the practice has raised the issue of how to manage expertise...