Service Economy markets are emerging globally as increasingly interconnected (Levitt, 1981), dynamic and continuously developing.A growing number of services in all production sectors can be detected, and the classical dichotomy between goods and services is disintegrating and losing...

Service Economy markets are emerging globally as increasingly interconnected (Levitt, 1981), dynamic and continuously developing. A growing number of services in all production sectors can be detected, and the classical dichotomy between goods and services is disintegrating and losing...

Today Service Economy suggests new ways of conceptualizing value processes, within and among firms, represented in terms of value creation and service provision. In this paper we attempt the investigation of the influence of this changes in business deepening the emerging concept of service and...

Purpose – Increased competition and more extensive customer needs have motivated companies to develop integrated solutions. In practice, companies struggle to co‐create effective solutions that meet customer needs. The purpose of this paper is to identify critical factors affecting the...

Modern society, recent trends and contemporary lifestyles show a general increase in tourist flows and the growing importance of the tourism industry in many countries throughout the world. Despite this phenomenon, tourism has still proven to be a difficult issue for tourism enterprises to deal...

The aim of this chapter is to identify the key dimensions of service systems and to describe how they interact in the process of value co-creation. The four key dimensions identified in the analysis are: customers; people (including employees and other stakeholders); information; and technology....

This paper highlights the contribute deriving from network theories, and specifically from Many-to-Many logic and from Viable System Approach to the emerging theories on service. Network Theories indeed are themselves interdisciplinary theories, and have been approached in many disciplines such...

The purpose of this contribution is to highlight the approaches and managerial techniques that enable destination management based on relational and networking culture. The first part of the paper presents a theoretical analysis, examining possible models and cultural approaches for the...