As an operating philosophy, TQM has crossed departmental and disciplinary boundaries as a way to increase productivity and improve quality. Information Systems Managers, particularly those supporting legacy systems, face substantial challenges in an organization implementing TQM. A principle...

As an operating philosophy, TQM has crossed departmental and disciplinary boundaries as a way to increase productivity and improve quality. Information Systems Managers, particularly those supporting legacy systems,face substantial challenges in an organization implementing TQM. A principle...