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The impact of business process orientation on financial and non-financial performance

Škrinjar, Rok; Bosilj-Vukšić, Vesna; Indihar … - In: Business process management journal 14 (2008) 5, pp. 738-754

Persistent link: https://www.econbiz.de/10003775143

Exploring the role of new and enhanced BPM capabilities in customer experience management : does BPM matter?

Indihar Štemberger, Mojca; Bosilj Vukšić, Vesna; … - In: Business process management journal 30 (2024) 8, pp. 120-143

Persistent link: https://www.econbiz.de/10015324512

The method of business process oriented tool selection in information systems development projects

Bosilj-Vukšić, Vesna; Jaklič, Jurij; Indihar … - In: Zagreb international review of economics & business 9 (2006) 2, pp. 135-153

Persistent link: https://www.econbiz.de/10003390573

Exploring the role of new and enhanced BPM capabilities in customer experience management: does BPM matter?

Indihar Štemberger, Mojca; Bosilj Vukšić, Vesna; … - In: Business Process Management Journal 30 (2024) 8, pp. 120-143

Purpose Although improving customer experience (CX) has always been one of the top priorities of business process management (BPM), the evidence on the actual contribution made by traditional BPM to improving CX and customer experience management (CXM) is mixed. Recently, new and enhanced...

Persistent link: https://www.econbiz.de/10015341761

Creating AI business value through BPM capabilities

Zebec, Aleš; Indihar Štemberger, Mojca - In: Business process management journal 30 (2024) 8, pp. 1-26

Persistent link: https://www.econbiz.de/10015324505

The role of business process management in a lean supply chain : two cade studies : dve študiji primera

Indihar Štemberger, Mojca; Jaklic, Jurij; Trkman, Peter; … - 2005

Persistent link: https://www.econbiz.de/10008657685

Enterprise resource planning (ERP) systems : use of reference models

Pajk, Dejan; Indihar Štemberger, Mojca; Kovačič, Andrej - In: Perspectives in business informatics research : 10th …, (pp. 178-189). 2011

Persistent link: https://www.econbiz.de/10009314118

How to go from strategy to results? : institutionalising BPM governance within organisations

Hernaus, Tomislav; Bosilj Vuksic, Vesna; Indihar … - In: Business process management journal 22 (2016) 1, pp. 173-195

Persistent link: https://www.econbiz.de/10011455474

Knowledge-intensive process management : a case study from the public sector

Manfreda, Anton; Buh, Brina; Indihar Štemberger, Mojca - In: Baltic journal of management 10 (2015) 4, pp. 456-477

Persistent link: https://www.econbiz.de/10011497058

Approach towards BPM adoption under hierarchy-market culture : a case study

Buh, Brina; Indihar Štemberger, Mojca - In: Economic and business review : EBR 18 (2016) 2, pp. 151-182

Persistent link: https://www.econbiz.de/10011609405