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Factories or theatres? : the future of service

Baglieri, Enzo - In: Managing consumer services : factory or theater?, (pp. 1-24). 2014

Persistent link: https://www.econbiz.de/10010478160

Managing consumer services : factory or theater?

Baglieri, Enzo (ed.) - 2014

Persistent link: https://www.econbiz.de/10010476951

Factory or theatre? : towards the convergence

Baglieri, Enzo; Karmarkar, Uday - In: Managing consumer services : factory or theater?, (pp. 233-271). 2014

Persistent link: https://www.econbiz.de/10010478135

Connecting factory to theatre : lessons from a case study

Croom, Simon; Baglieri, Enzo - In: Managing consumer services : factory or theater?, (pp. 45-67). 2014

Persistent link: https://www.econbiz.de/10010478150

Managing Consumer Services : Factory or Theater?

Baglieri, Enzo - 2014

The future of consumer service. Introduction -- 1. Factories or theaters? The future of service -- 2. The industrialization of services -- 3. High tech vs. high touch: the role of human intermediation in information intensive services.- 4. Connecting factory to theater: lessons from a case study...

Persistent link: https://www.econbiz.de/10014020411

A quantitative investigation of the role of information and communication technologies in the implementation of a product-service system

Belvedere, Valeria; Grando, Alberto; Bielli, Paola - In: International journal of production research 51 (2013) 2, pp. 410-426

Persistent link: https://www.econbiz.de/10009700245

Production, operations and supply chain management

Grando, Alberto; Stabilini, Giuseppe; Secchi, Raffaele; … - 2021 - First edition

Persistent link: https://www.econbiz.de/10012599776