Some countries and regions have been more successful than others in developing information technology-business process outsourcing (IT-BPO) services industries. India and the Philippines in particular have offered educated human resources at low cost, attractive fiscal incentives, and industrial...

Process optimization is of paramount importance for small software firms to achieve enhanced efficiency, productivity, and competitiveness. This abstract provides a concise overview of the concept of process optimization in small software firms. It highlights the challenges faced by these...