Purpose – Business process management (BPM) is an emerging research theme in management. BPM lifecycles are models that systematize the steps and activities that should be followed for conducting BPM projects. The theoretical and empirical studies present differences regarding the number of...

Purpose – The purpose of this paper is to assess whether the business process management (BPM) approach contributes to applying systemic characteristics in organisations. Design/methodology/approach – This is a theoretical and descriptive work based on a review of the literature on BPM and...