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A structured evaluation of business process improvement approaches
Zellner, Gregor - In: Business process management journal 17 (2011) 2, pp. 203-237
Persistent link: https://www.econbiz.de/10009156962
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Identifizierung und Gestaltung neuer CRM-Prozesse
Zellner, Gregor - In: HMD : Praxis der Wirtschaftsinformatik 45 (2008) 259, pp. 32-41
Persistent link: https://www.econbiz.de/10003635561
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Towards a framework for identifying business process redesign patterns
Zellner, Gregor - In: Business process management journal 19 (2013) 4, pp. 600-623
Persistent link: https://www.econbiz.de/10009780014
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Implementing Six Sigma for improving business processes at an automotive bank
Johannsen, Florian; Leist, Susanne; Zellner, Gregor - 2010
Persistent link: https://www.econbiz.de/10008654353
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Six sigma as a business process management method in services : analysis of the key application problems
Johannsen, Florian; Leist, Susanne; Zellner, Gregor - In: Information systems and e-business management : ISeB 9 (2011) 3, pp. 307-332
Persistent link: https://www.econbiz.de/10009273453
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The process map as an instrument to standardize processes: design and application at a financial service provider
Heinrich, Bernd; Henneberger, Matthias; Leist, Susanne; … - In: Information systems and e-business management : ISeB 7 (2009) 1, pp. 81-102
Persistent link: https://www.econbiz.de/10003832309