"Drawing on a range of European cases, this edited volume analyses the offshoring and outsourcing of foreign companies …

"This book discusses the economic impacts of outsourcing and off shoring to the developing countries and developed … outsourcing of customer services / Piyush Sharma, Rajiv Mathur, Abhinav Dhawan -- IT offshoring : a German perspective / Michael … Amberg, Martin Wiener -- Information systems/information technology outsourcing in Spain : a critical empirical analysis …

Das Buch widmet sich der Kundenzufriedenheit im Outsourcing-Geschäft und zeigt, wie sich Provider dem Problem der … Beziehungsmanagement in Outsourcing-Partnerschaften zur Verfügung …