The topic of servitization has generated a considerable body of research and many conferences, as well as industry engagement. Yet, despite the extensive literature associated with this now-mature discipline, there is no broad-based consensus on the core concepts and definitions deployed by...

The global financial crisis has significantly impacted the automotive industry with reduced supply of credit to industry exposing their process inefficiencies and reduced credit to consumers reducing sales. Firms are restructuring, with some seeking government financial support, but the industry...