The growing competition in the market, higher customer demands and globalisation forces the business service providers to improve their services much faster. Nowadays, it is not enough to provide good quality it is more important to delight the customers and to deliver more than they expect....

Highly performing innovative business services became important factors of competitiveness in modern economies, but their potential contribution is severely restricted by market dysfunctions, as companies reported during previous studies. There is also a lack of adequate policies partly...

In the case of services there is no consensus about the way in which quality should be evaluated. The problem appears to be complex, especially for services the market of which is prejudiced by high information asymmetry. This is why business services – especially the knowledge intensive ones...

While business services, and especially knowledge intensive ones, are key inputs, having a decisive contribution to the competitiveness of their client industries, the determinants of the market for such services are not entirely clarified. We found that quality uncertainty and information...