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ECONIS (ZBW)
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A strategic framework for task automation in professional services
Sampson, Scott E.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 122-140
Persistent link: https://www.econbiz.de/10012426766
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Reengineering professional services through automation, remote outsourcing, and task delegation
Sampson, Scott E.
;
Santos, Rebecca Pires dos
- In:
Journal of operations management
69
(
2023
)
6
,
pp. 911-940
Persistent link: https://www.econbiz.de/10014339680
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3
Modes of customer co-production for international service offerings
Sampson, Scott E.
;
Money, R. Bruce
- In:
Journal of service management
26
(
2015
)
4
,
pp. 625-647
Persistent link: https://www.econbiz.de/10011416772
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