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The practice of teamwork in health industry call centres
Valsecchi, Raffaella; Wise, Sarah; Mueller, Frank; … - In: Employee relations 34 (2012) 3, pp. 288-305
Persistent link: https://www.econbiz.de/10009560029
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"We are nurses, we are supposed to care for people" : professional values among nurses in NHS Direct call centres
Mueller, Frank; Valsecchi, Raffaella; Smith, Chris; … - In: New technology, work and employment 23 (2008) 1/2, pp. 2-16
Persistent link: https://www.econbiz.de/10003761585
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Strategic cultural change and local discourses : the importance of being different
Nyberg, D.; Mueller, Frank - In: Scandinavian journal of management 25 (2009) 2, pp. 146-156
Persistent link: https://www.econbiz.de/10003864678