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Callcenter
Queueing theory
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Warteschlangentheorie
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Consumer behaviour
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Dienstleistungsqualität
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Debo, Laurens G.
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International journal of production research
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Management science : journal of the Institute for Operations Research and the Management Sciences
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ECONIS (ZBW)
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Design and analysis of diagnostic service centers
Wang, Xiaofang
;
Debo, Laurens G.
;
Scheller-Wolf, Alan
; …
- In:
Management science : journal of the Institute for …
56
(
2010
)
11
,
pp. 1873-1890
Persistent link: https://www.econbiz.de/10008748164
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2
Managing nurse lines - practical challenges and the developing theory
Wang, Xiaofang
;
Debo, Laurens G.
;
Scheller-Wolf, Alan
- In:
International journal of production research
53
(
2015
)
23/24
,
pp. 7213-7225
Persistent link: https://www.econbiz.de/10011431963
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