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Does customer relationship management influence call centre quality performance? : an empirical industry analysis
Abdullateef, Aliyu Olayemi; Salniza Md. Salleh - In: Total quality management & business excellence : an … 24 (2013) 9, pp. 1035-1045
Persistent link: https://www.econbiz.de/10009793761
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Linkages between CRM technologies, knowledge applications and first call resolution in inbound call centres
Abdullateef, Aliyu Olayemi; Mokhtar, Sany Sanuri Mohd; … - In: International journal of electronic customer … 7 (2013) 1, pp. 68-86
Persistent link: https://www.econbiz.de/10009783138
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Does CRM technology implementations mitigate employee intention to quit in call centres
Olanrewaju Kareem; Abdullateef, Aliyu Olayemi; Mokhtar, … - In: International journal of services technology and … 26 (2020) 5, pp. 423-439
Persistent link: https://www.econbiz.de/10012503712
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Linkages between CRM technologies, knowledge applications and first call resolution in inbound call centres
Abdullateef, Aliyu Olayemi; Mokhtar, Sany Sanuri Mohd; … - In: International journal of electronic customer … 7 (2013) 1, pp. 68-86
Persistent link: https://www.econbiz.de/10010184748