Narrow search
Showing 1 - 7 of 7
Cover Image
Statistical analysis of a telephone call center : a queueing-science perspective
Brown, Lawrence A.; Gans, Noah; Mandelbaum, Avishai; … - In: Journal of the American Statistical Association : JASA 100 (2005) 469, pp. 36-50
Persistent link: https://www.econbiz.de/10002702139
Cover Image
Interday forecasting and intraday updating of call center arrivals
Shen, Haipeng; Huang, Jianhua Z. - In: Manufacturing & service operations management : M & SOM 10 (2008) 3, pp. 391-410
Persistent link: https://www.econbiz.de/10003747822
Cover Image
Inter-dependent, heterogeneous, and time-varying service-time distributions in call centers
Ibrahim, Rouba; L'Ecuyer, Pierre; Shen, Haipeng; … - In: European journal of operational research : EJOR 250 (2016) 2, pp. 480-492
Persistent link: https://www.econbiz.de/10011441678
Cover Image
Modeling and forecasting call center arrivals : a literature survey and a case study
Ibrahim, Rouba; Ye, Han; L'Ecuyer, Pierre; Shen, Haipeng - In: International journal of forecasting 32 (2016) 3, pp. 865-874
Persistent link: https://www.econbiz.de/10011621847
Cover Image
Can customer arrival rates be modelled by sine waves?
Chen, Ningyuan; Gürlek, Ragıp; Lee, Donald K. K.; … - In: Service science 16 (2024) 2, pp. 70-84
Persistent link: https://www.econbiz.de/10014564195
Cover Image
Statistical analysis of a telephone call center : a queueing-science perspective
Brown, Lawrence; Gans, Noah; Mandelbaum, Avishai; … - 2004 - [Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002444709
Cover Image
Statistical analysis of a telephone call center : a queueing-science perspective
Brown, Lawrence; Gans, Noah; Mandelbaum, Avishai; … - 2003 - [Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001754522