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Managing commitment to customer in the public sector : highlight the role of the supervisor

Paillé, Pascal; Morin, Denis; Grima, François - In: International journal of services technology and management 16 (2011) 3/4, pp. 298-317

Persistent link: https://www.econbiz.de/10009487567

Pursuing quality and environmental performance : Initiatives and supporting processes

Roy, Marie‐Josée; Boiral, Olivier; Paillé, Pascal - In: Business Process Management Journal 19 (2013) 1, pp. 30-53

Purpose – The aim of this study is to focus on manufacturing small to medium‐sized enterprises (SMEs) that are simultaneously pursuing quality and environmental objectives. Specifically, the paper examines: the specific motivations and resources of SMEs that have chosen to pursue both...

Persistent link: https://www.econbiz.de/10014687969

Relationships between commitments to the organization, the superior and the colleagues, and the intention to leave among truckers

Paillé, Pascal; Fournier, Pierre-Sébastien; … - In: International journal of organizational analysis 19 (2011) 2, pp. 92-108

Persistent link: https://www.econbiz.de/10009237562

Organizational citizenship behaviour for the environment : measurement and validation

Boiral, Olivier; Paillé, Pascal - In: Journal of business ethics : JOBE 109 (2012) 4, pp. 431-445

Persistent link: https://www.econbiz.de/10009659132