Purpose – The purpose of this study is to examine the nature of the emotions experienced by targets of bullying in the workplace. Design/methodology/approach – A sample of 180 employees in Canada took part in a cross‐sectional self‐report survey study. Findings – The study found that,...

Purpose – The purpose of this paper is to understand, from the child care worker's perspective, how work experience, display rules, and affectivity are related to emotional labor. It also examines the utility of separating surface acting into its two components: the hiding and faking of...

Purpose – This article seeks to apply the challenge–hindrance conceptualization of demands to a model that relates stressors to emotional exhaustion and job satisfaction. Supervisory support, a resource, is posited as a precursor to demands, and work–family conflict (WFC) and interpersonal...