Purpose – In the past few years, process orientation (PO) as an integral part of enterprise system (ES) implementation has been the center of attention among practitioners and academics. The purpose of this paper is to shed light on the role of PO in ES implementation through an empirical...

Purpose – This study seeks to explore the role of process orientation (PO) in organizations that go through a transition in implementing enterprise systems (ESs). Design/methodology/approach – Based on an empirical survey of 3,000 large Canadian and US firms, this study investigates the role...

This article presents the results of a research project on the adoption of B2B e-commerce (B2Bec) by Canadian manufacturers. The study provides an analysis of the characteristics of organizations which have adopted B2Bec technologies and attempts to outline the features that differentiate...

Purpose – This research aims to identify various organizational‐level factors influencing support for cross‐functional new product development (NPD) teams. Design/methodology/approach – A total of 2,500 questionnaires where mailed in 2003 to managers of product development from Canadian...

Purpose – The purpose of this paper is to investigate the impact of total quality management (TQM) implementation on different dimensions of company performance. Design/methodology/approach – The study investigates Canadian finalists (winners and certificates of merit) in the Total Quality...