For years, firms have been investing millions of dollars in information systems (IS) to gain operational and strategic benefits. However, in most cases these expected benefits have not been realized because the software development community has been plagued with the delivery of low quality and...

For software development firms to be competitive they must assure the quality of the software product. This has led many firms to adopt software process improvement (SPI) programs such as the capability maturity model integration (CMMI). However, for small software firms, especially those in...