Die vorliegende Arbeit präsentiert die Entwicklung eines Klassifikationsmodells und eines Software-Systems zur Vorsortierung von Retourenpaketen bei einem B2C-E-Commerce Versandhändler, dessen Rücksendungen durch die Verwendung von Retourenscheinen bearbeitet werden. Im Rahmen der...

Standardization is gaining importance for digital platform eco-systems as they try to balance both stability and flexibility of their core as well as their boundary resources. Our knowledge on which factors influence standardization processes in business-to-business (B2B) focused digital...

Purpose: Education policy implementation is as important as policy design. This study applies a literature-based, multi-dimensional framework for success factors and barriers to vocational education and training (VET) reform implementation in the case of a new dual VET law in Serbia. We use the...

Augmented Reality ist eine zunehmend weiter verbreitete Technologie. Die Potenziale in Bereichen außergewöhnlich hoher kognitiver Anforderungen in sicherheitskritischen Kontexten sind bisher allerdings wenig untersucht. Insbesondere Dienstleistungen, die umfassendes Fachwissen voraussetzen,...

During the last few decades, the internet and digital technology have fundamentally changed the global music industry. As a consequence, new companies and novel business models have emerged. Spotify, one of the new players in the music industry, has expanded its business activities and grown to...

E-commerce has grown considerably in recent decades and has had a disruptive impact on the retail industry. In this context, Amazon, one of the major players in (online) retailing and beyond, has been able to expand its business activities continuously in many countries. The present case study...

Over the last century, the passenger airline industry has undergone a series of transformations, with Lufthansa being a key player not only in Europe, but also worldwide. This case study traces Lufthansa's development, from its origins up until its current status, and outlines its expansion by...

This paper discusses an extension of the classical resource-constrained project scheduling problem (RCPSP) in which the resource availability as well as the resource request of the activities may change from period to period. While the applicability of this extension should be obvious, we...