Purpose The purpose of this paper is to study the following research question: how can information systems (ISs) be the real sources of uncertainty for supply chain management (SCM), despite their positive roles in the effectiveness of modern supply chain (SC) organization?...

Purpose – This paper aims to develop a framework helping managers to understand reactions, adopting the supplier perspective, and starting from the idea that the outcome of the degradation process is mainly determined by customers’ reactions. Inter-organisational relationships are sometimes...