Zhang, Zhihai; Waszink, Ab; Wijngaard, Jacob - In: International Journal of Quality & Reliability Management 17 (2000) 7, pp. 730-755
From an extensive review of the literature in the field of total quality management (TQM), 11 constructs of TQM implementation were identified. An instrument measuring these constructs was developed. The reliability and validity of the instrument were tested and validated using data from 212...
