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Online service recovery tools such as managerial responses are increasingly used by service providers to address customer concerns in online WOM platforms. In this paper, we analyze the effectiveness of such online service recovery effort on customer satisfaction using data retrieved from a...
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The Law and Governance of the Asian Infrastructure Investment Bank' is among the first to offer an incisive introduction to the Asian Infrastructure Investment Bank?s (AIIB) law and governance, which are now essentially in place. The AIIB, which began operations in 2016 and now has an approved...
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