Showing 1 - 10 of 11
Persistent link: https://www.econbiz.de/10010457703
Persistent link: https://www.econbiz.de/10009766348
Persistent link: https://www.econbiz.de/10008758172
Persistent link: https://www.econbiz.de/10008986875
Persistent link: https://www.econbiz.de/10009565071
Persistent link: https://www.econbiz.de/10011656524
Persistent link: https://www.econbiz.de/10011380167
Persistent link: https://www.econbiz.de/10000167847
"This book explores the opportunities and challenges that both Europe and Asia face under the framework of the 21st Century Maritime Silk Road Initiative. The 21st Century Maritime Silk Road Initiative (MSR Initiative), put forward by the Chinese government together with the Silk Road Economic...
Persistent link: https://www.econbiz.de/10012102980
Online service recovery tools such as managerial responses are increasingly used by service providers to address customer concerns in online WOM platforms. In this paper, we analyze the effectiveness of such online service recovery effort on customer satisfaction using data retrieved from a...
Persistent link: https://www.econbiz.de/10013146899