Tian, Yu; Ellinger, Alexander E.; Chen, Haozhe - In: International Journal of Physical Distribution & … 40 (2010) 5, pp. 356-376
Purpose – Based on customer value theory, this paper aims to propose and test a conceptual model of the relationship between third‐party logistics (3PL) provider customer orientation and customer firm logistics improvement. Design/methodology/approach – The 3PL provider customer...