On September 7, 2012 the Second Circuit struck a blow for all of those consumers that have been fooled by data pass marketing programs, especially those that contain an arbitration clause hidden within its terms. In the case of Schnabel v. Trilegiant Corp. the court examined the enforceability...

In the age of big data, demanding customer expectations, and increasingly limited access to justice for small claims arising from online sales, business organizations are moving to enhanced online customer complaint platforms and insisting upon increased online justice resolution systems. At the...