Purpose COVID-19 has shaken views of what is normal and what is possible, raising questions about conventional norms, ways of working and our understanding of agility. This paper aims to respond to calls for empirical research of supply chain capacities in times of crisis and offer a unique...

Purpose – The paper aims to explain how agency theory can be used to inform our understanding of the dynamics surrounding supply chain behaviours and relationships. Design/methodology/approach – A structured review of the literature using a three‐stage refinement process is used. The...