Fatima, Johra Kayeser; Razzaque, Mohammed Abdur; Di … - In: International Journal of Quality & Reliability Management 33 (2016) 7, pp. 985-1001
Purpose – Considering the significance of customer satisfaction and commitment in the competitive banking industry of developing countries, the purpose of this paper is to investigate the alternative relationships of satisfaction with various types of commitment, benefits, quality and trust....
