Much has been written about the effects of electronic communication but few researchers have explored how the structural properties of e-mail impact the process of conflict management. In this paper, we examine whether the structural features of e-mail make it more likely that disputes will...

In this paper, we proffer new theoretical ideas regarding how the structural features of e-mail make it more likely that disputes escalate when people communicate electronically compared to when they communicate face-to-face or via the telephone. Building upon Rubin, Pruitt, and Kim's (1994)...

In this paper, we proffer new theoretical ideas regarding how the structural features of e-mail make it more likely that disputes escalate when people communicate electronically compared to when they communicate face-to-face or via the telephone. Building upon Rubin, Pruitt, and Kim's (1994)...