Purpose – This paper seeks to describe the changing organizational environment and stakeholder debate currently taking place in various “issue arenas” during a crisis. Organizations today need to find and monitor these arenas before being able to communicate with their stakeholders....

Purpose – To discuss topics that need future research in governmental communication; setting the research agenda. Design/methodology/approach – Based on two studies by the Research Group for Governmental Communication. Findings – The development of this field would benefit from research on...

Purpose – The purpose of this paper is to provide a current state of the art of government communication in The Netherlands which can help to promote a dialogue about how communication quality in this field can be improved further. Design/methodology/approach – In 2006 a survey was conducted...

Purpose – This study aims to achieve a better understanding of communication quality and how it can be measured in the municipal context. A previously developed instrument for measuring communication in municipalities is tested and evaluated. Design/methodology/approach – The instrument...

The aim of this paper was to investigate experts' perceptions on communication in chemical, biological, radiological and nuclear (CBRN) terrorism crises, including challenges and good practices. This is pursued by means of a qualitative online questionnaire aimed at international crisis...