Purpose – The purpose of this paper is to explore what the role of individuals' observations is in the implementation of technically complex projects. Design/methodology/approach – Initially essential theoretical information is presented, by reviewing the concepts of systemic view and...

This article introduces a model with the help of which the management of businesses can evaluate what kind of a role tacit knowledge plays in their organizations. At the beginning of the article basic elements from which an individual’s competence is derived are described. After that the...