Purpose – Studies on communication in the construction industry have generally concentrated on the briefing process and the construction process. However, studies on communication problems experienced by building clients' and maintenance contractors' representatives in the field of facilities...

This paper examines the managerial skills and role perceptions between the design leader and the client's in‐house professional staff which affect corporate communications. It also examines the consequential factors that influence the time taken to finalise the design for commercial building...