Consumer boycotts often provide a disciplinary mechanism against firms deviating from established social norms. Such actions tend to be organized by people through reference groups with a social mission. The intensity of the group identity is, however, private information. Therefore, the...

When firms' shrouding of charges, as in Gabaix and Laibson (2006), meets with consumers' salient thinking, as in Bordalo et al. (2013), this can have severe welfare implications. The ensuing excessive competition for headline prices tends to inefficiently bias consumers' choice towards...

Consumer boycotts often provide a disciplinary mechanism against firms deviating from established social norms. Such actions tend to be organized by people through reference groups with a social mission. The intensity of the group identity is, however, private information. Therefore, the...

Verbraucherpolitik kann durch die Bereitstellung glaubwürdiger Informationen den Schutz der Verbraucher vor eigennützigem Verhalten der Unternehmen verbessern, durch den Abbau von Markteintrittsbarrieren die Funktionsfähigkeit des Wettbewerbs sichern und die Etablierung von Innovationen am...

There is growing evidence that low-quality customer service prevails in the mobile telecommunications industry. In this paper we provide theoretical support to this empirical observation by using simple game theoretical models where inefficient low-quality service levels are part of an...

Verbraucherpolitik kann durch die Bereitstellung glaubwürdiger Informationen den Schutz der Verbraucher vor eigennützigem Verhalten der Unternehmen verbessern, durch den Abbau von Markteintrittsbarrieren die Funktionsfähigkeit des Wettbewerbs sichern und die Etablierung von Innovationen am...

We run a market experiment where firms can choose not only their price but also whether to present comparable offers. They are faced with artificial demand from consumers who make mistakes when assessing the net value of products on the market. If some offers are comparable however, some...

We study the interplay between quality provision and consumer search in a search market where firms may design products of inferior quality to promote them to naive consumers who fail to fully understand product characteristics. We derive an equilibrium in which both superior and inferior...

We run a market experiment where firms can choose not only their price but also whether to present comparable offers. They are faced with artificial demand from consumers who make mistakes when assessing the net value of products on the market. If some offers are comparable however, some savvy...

This book develops an economic and legal analysis on the Spanish funerary services market from the point of view of antitrust and consumers’ protection laws. After describing the main services that can be contracted in this market, and the peculiar process of decision-making and consumption,...