Hong, Paul; Tran, Oahn; Park, Kihyun - In: Benchmarking: An International Journal 17 (2010) 4, pp. 539-560
Purpose – The purpose of this paper is to empirically examine the impacts of supplier‐ and customer‐oriented electronic communication technologies (ECTs) (electronic data interchange (EDI) and internet‐based) on supply chain integration and manufacturing competitive capabilities...