Highlights the need for business process reengineering and impact of IT on enterprises. Presents in detail the evolution, modules, verticals, model, management concerns and network infrastructure, selection of software packages and enterprise preparedness for implementation of enterprise...

Describes the new generation of computerized workflow systems – by automating the flow of documents and procedures throughout an organization, they can increase the accuracy of clerical tasks, and can therefore improve efficiency. Gives examples of areas where such systems can be used...

Austin Logistics Inc. Solutions provides tools that help centralize resource management, optimize and maintain compliance of calling schedules for consumer financial service organization (banks, financial institutions). With the increasing number of customers, the amount of rework and...

The notion of best practice is a foundational concept for vendors of Enterprise Resource Planning systems who use it to support a claim to provide tried and tested, ‘best of breed’ process models. This study illustrates how a best practice ERP system was actually created. The product...

This paper develops a temporal perspective to examine information and communication technologies (ICT) adoption and processes of globalization. The foundations of our theoretical approach explicitly draw upon three intersecting planes of temporality implicit in structuration; namely...

Research in this article traces the origins of a not-for-profit financial institution the Society for Worldwide Interbank Financial Telecommunications (S.W.I.T.). Swift is a core part of the financial services infrastructure and widely regarded as the most secure trusted third party network in...

Contemporary political, economic and social conditions heighten the demand placed upon organizations to create strategy designed to manage uncertainty. It is suggested that a broader analytical repertoire may support development of insight into the nature and speed of change during turbulent...

In this paper we describe a period of strategic crisis (1997–2000) at the London International Financial Futures and Options Exchange (LIFFE) precipitated by the loss of a key benchmark product from their manual trading environment to an electronic trading platform (DTB/Eurex). Using Bower and...

This research explores the role of information systems in risk management during a twenty year period when new governance arrangements led to enterprise-wide change in the UK energy markets. We present a longitudinal case study documenting the role of “A-Trade” transaction and risk...