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The interpersonal effects of emotion intensity in customer service : perceived appropriateness and authenticity of attendants' emotional displays shape customer trust and satisfaction
Cheshin, Arik; Amit, Adi; Kleef, Gerben A. van - In: Organizational behavior and human decision processes : … 144 (2018), pp. 97-111
Persistent link: https://www.econbiz.de/10011843755
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When expressions of fake emotions elicit negative reactions : the role of observers' dialectical thinking
Hideg, Ivona; Kleef, Gerben A. van - In: Journal of organizational behavior : OB ; the internat. … 38 (2017) 8, pp. 1196-1212
Persistent link: https://www.econbiz.de/10011821684
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Embodying who we are : leader group prototypicality and leader effectiveness
Knippenberg, Daan van - In: The leadership quarterly : LQ ; an international … 22 (2011) 6, pp. 1078-1091
Persistent link: https://www.econbiz.de/10009426367
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Leader empowering behaviour : the leader's perspecitive
Hakimi, Natalia; Knippenberg, Daan van; Giessner, Steffen - In: British journal of management : BJM 21 (2010) 3, pp. 701-716
Persistent link: https://www.econbiz.de/10008651080
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A critical review of the conceptualization, operationalization, and empirical literature on cognition-based and affect-based trust
Legood, Alison; Werff, Lisa van der; Lee, Allan; Den … - In: Journal of management studies : JMS 60 (2023) 2, pp. 495-537
Persistent link: https://www.econbiz.de/10014307729
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The role of group member affect in the relationship between trust and cooperation
Tanghe, Jacqueline; Knippenberg, Barbara van; Flier, … - In: British journal of management : BJM 21 (2010) 2, pp. 359-374
Persistent link: https://www.econbiz.de/10003980673
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The mask of sanity? : leader primary psychopathy and the effects of leader emotion regulation strategies on followers
Knippenberg, Barbara van; Sleebos, Ed; Keller, Anita - In: Journal of leadership & organizational studies : JLOS 31 (2024) 2, pp. 146-165
Persistent link: https://www.econbiz.de/10014633125
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License to fail? : how leader group prototypicality moderates the effects of leader performance on perceptions of leadership effectiveness
Giessner, Steffen R. (contributor);  … - 2008
Persistent link: https://www.econbiz.de/10008662396
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"License to fail" : goal definition, leader group prototypicality, and perceptions of leadership effectiveness after leader failure
Giessner, Steffen R.; Knippenberg, Daan van - In: Organizational behavior and human decision processes : … 105 (2008) 1, pp. 14-35
Persistent link: https://www.econbiz.de/10003762474
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License to fail? : how leader group prototypicality moderates the effects of leader performance on perceptions of leadership effectiveness
Giessner, Steffen R.; Knippenberg, Daan van; Sleebos, Ed - In: The leadership quarterly : LQ ; an international … 20 (2009) 3, pp. 434-451
Persistent link: https://www.econbiz.de/10003862619